The Omnichannel
Contact Center Software
GO OMNI
CHANNEL!
XCALLY is an innovative Omni Channel Solution wich integrates Asterisk™ with the Shuttle and Motion technologies, developed in the Xenialab research center. This solution is one of the best Contact Center Management Platform for multichannel –voice, chat, email, SMS, fax and custom channels– through standard APIs. XCALLY is currently being used in over 50 countries, due to the ease in the installing process, setup and use.
Installed in
50+ COUNTRIES
Used by
10.000 + AGENTS
Available in
12 LANGUAGES
MULTICHANNEL
Enjoy Voice, SMS, Web Chat, E-mail,
Fax and Social Channels on the
same unified solution!
CONTACT MANAGEMENT
Manage your Customers’ information
and keep track of their interactions
across multiple Channels!
API OPEN CHANNEL
Develop your favorite custom channels (social networks, video…) in just few steps. Your Agents will then manage Customer interactions inside a single Omnichannel Desktop interface.
AGENT SOFTPHONE
Your Agents can login to their Queues, manage multiple Status and perform different Tasks, according to their assigned Skills, using the Windows Motion Phone bar.
REALTIME MONITORING
Use the Realtime panels to monitor your Agent’s performances and to make dynamical changes in case of urgency needs.
ANALYTICS AND REPORTINGS
Analyze data and performances through our ready-to-use Reports or build your own Reports tailored to your business goals.
CUSTOM DASHBOARDS
Every Contact Center is unique: build your own custom Dashboards to monitor and improve its performances!
AUTOMATIONS & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.
AUTODIALER
Maximise your Agents talk time using the Preview, Progressive or Predictive dialing.
IVR SYSTEM
Easily design your IVR projects – Auto-attendant, Customer Satisfaction surveys, Call back etc… – using the powerful drag&drop web GUI!
TELCO-INDEPENDENT
Choose your preferred Provider! Voice traffic is charged and billed separately by your Voice Provider / Carrier in accordance with their terms and conditions.
INSTALLATION AND LICENSING
Deploy Motion on dedicated server, virtual machine or even in the cloud. Choose your pricing model: monthly flat rate or lifetime licenses based on concurrent agents and IVR channels.
GO OMNI
CHANNEL!
Using our API you can connect
XCALLY with external custom apps or third-party apps:
Salesforce, SugarCRM, Freshdesk, Zendesk…
PLANS
Choose the Plan that meets your Contact Center needs.
We provide Monthly, Annual or Lifetime licenses based on number of Concurrent Agents.
Available also Supervisor licenses and PBX Extension licenses.
ABOUT US
XCALLY is the solution for call centers developed in Italy, from a passionate and professional
team, with specific experience and certifications on Asterisk™ and ITIL processes, for the
management of customer care. The product has gained international recognition, it has
been analyzed as a case of success from UCLA (California) and it is now used in contact
centers of all sizes, who are looking for the flexibility provided by the latest versions of
Asterisk™, combined with a professional user experience for operators, specific Web GUI
for the management of multi-queue inbound and outbound processes, and off-line / real-
time advanced reporting tools. We know well the contact centers dynamics, we develop
Asterisk™ since he was born, we experienced the Voice over IP solutions since 1996…today
we are ready to provide an advanced VoIP product, powerful and easy to use to improve
your customer care!
TESTIMONIALS
“We chose XCALLY as our communications partner because we shared a vision of the future which recognizes that contact centers need to be able to integrate multiple business processes to multiple communications channels. We continue to be impressed with the way XCALLY has architected its solution to be easy to use as new business applications are introduced.”
Gary Pudles – AnswerNet’s President – USA
“We have been impressed by the xCALLY shuttle versatility and it’s responsive interface. Furthermore, the integration with Zendesk is very simple and straight forward allowing us to provide the high level of customer service required for our clients.”
James Prior – Head of IT – Portr Limited – UK
“The flexibility of xCALLY has allowed us to design, build, and implement a custom call center platform that enables our employees to provide a unique customer experience. We were able to complete this project without hiring expensive outside consultants or programmers which greatly reduced our overall project cost.”
Jonathan Meade – CIO – West End Bank, S.B. – USA
BECOME A XCALLY USER
Let’s work together so you can get the benefit of xCally unique technology!
GET STARTED NOW!
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Getting information about Pricing details, Applying for a Demo