Nowadays customers are no more dependent on just one channel to reach customer support —live chat, social media, messages, email among others are the channels they prefer to interact with a business— and just as customers expect a high service standard through all those channels they also don’t have the patience to wait for so long.
According to a research from Hubspot, 90% of customers think that is very important to receive “immediate” response when reaching out customer service. So, to face that challenge, having an Omni Channel Contact Center software ensures customer satisfaction and improve engagement.
What is the best contact center solution for my business?
The FrontRunners Quadrant powered by Gartner Methodology provides information about products in a particular software category to determine which ones are the best choice for small business and, in its recent report XCALLY an Omni Channel Contact Center software has been awarded for three years in a row as the best call center solution that meets business needs.
The report evaluated over 195 call centers products based on the usability and user recommended. The more actual user rating it had, the best solution is for a business.
Why XCALLY is on the top winners?
Basically, XCALLY is an Omni Channel contact center solution which is well equipped with so many great features. Its specialized functions help contact center agents in their activities, providing real-time monitoring and to tracking customer’s journey.
It is not only for user’s voice, XCALLY use its API open channel feature that allows to connect with your customers and provide support on their favorite social network sites.
In addition, it is a really powerful contact center that can collaborate to solve customer issues and as you know happy customers will want to keep your services.
There are many reasons to consider XCALLY as it is a truly Omni Channel contact center software. XCALLY is a self-hosted solution which means that works very well on-premise and in the cloud as well. Its features include Artificial Intelligence connectors, CRM integrations, Predictive Dialers and much more
If you are looking for a call management solution that exceeds your business need and increases efficiency do not hesitate to try XCALLY. Contact us firstname.lastname@example.org
By Febe López . Marketing & Communication Manager