web chat

Why to use web chat with XCALLY as a Customer Experience Strategy

Customer Experience Strategy with Onmichannel Contact Center Before explaining how easy is to deploy a web chat with XCALLY Omni Channel Contact Centerlet’s start with a simple question: do you know there is a direct relationship between the customer experience in a website and the business growth?   A recent survey showed that 75% of consumers prefer live chat engagements …

Supervisor of Elections in Seminole County, FL chooses LinkedIP's XCally as its official Call Center Platform

Supervisor of Elections in Seminole County, FL chooses LinkedIP’s XCally as its official Call Center Platform

Voting Call Center Platform Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp as the new contact platform for the voters in central Florida. XCally is an OmniChannel contact …