How to get a competitive edge through the transformation of the communications

As an entrepreneur and business owner I always get questions from my peers or other entrepreneurs on what to do to take a business to the next level. And that’s a very deep question since I usually find myself struggling with what should I do myself but, here is the key, being part of the IT industry there are some …

Supervisor of Elections in Seminole County, FL chooses LinkedIP’s XCally as its official Call Center platform

Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp (https://www.getapp.com/customer-service-support-software/call-center/#getrank) as the new contact platform for the voters in central Florida. XCally is an Omni-Channel contact center technology that …

The Three Key Components to a Great Call Center

From time to time I’m asked questions about what are the key elements to build and sustain a great call center. Regardless of if you are engaging in a telemarketing campaign, want to lead generation, or need a good customer service department, the principles are the same. Here are this 3 basic ideas I’ve put together after consulting for a …

What is LinkedIP?

LinkedIP is an innovative Cloud Communications and Infrastructure As A Service (IaaS) provider, that since 1998, has been helping businesses to transform and enhance the way they communicate with their associates, colleagues, customers and vendors. LinkedIP’s commitment is to provide the best cloud communications experience that help organizations to grow and become more productive. Through alliances and partnerships with IT …