The best solution for managing customer service

Nowadays customers are no more dependent on just one channel to reach customer support —live chat, social media, messages, email among others are the channels they prefer to interact with a business— and just as customers expect a high service standard through all those channels they also don’t have the patience to wait for so long. According to a research …

Fast and effective Healthcare service with Unified Communications

When it comes to healthcare, efficient and reliable communication is very crucial and even more in that industry where communications solution has a big effect on the quality and safety of patient care and satisfaction. It is a reality that today caregiving professional need to deal with lots of patient records surrounding cases and contexts, so it’s important they access …

The best communications technologies for remote work

It was not that long time ago that if colleagues and business partners wanted to get in touch with its team while on the go they needed to use an obsolete audio conferencing platform or a mixture of emerging chat technologies, right?.  The point is, they could not think of doing real-time instant messaging, video, file sharing or screen sharing. …

Boost up your business outreach with these 5 innovative strategies

Somebody once said something like “…if you keep doing the same things do not expect different results…”; another way to say that is: “do not expect different outcomes if you keep doing the same thing”. It’s just common sense. Now, I’m not claiming to be the ultimate business coach neither I’m claiming ownership of the phrase but after 20 years dealing with …

Why move your business to the cloud is a great idea

Since the awareness of the Digital Transformation “era” most companies are looking to leverage technological innovation in an attempt to gain sustained growth. According to a survey by PWC, 87% of companies perceive digital transformation as an opportunity to develop a competitive edge. The result of this transformation is noticeable when companies serve better their existing customers and when they capitalize on …

Top 4 Benefits of Cloud Based Unified Communications service

Today, business leaders are turning to the Cloud because they are considering as a crucial part of business operations. No wonder why and in the past years the business has increased the usage of Cloud-Based Unified Communications services. Based on a study by Frost & Sullivan Cloud-Based UC services, or Unified Communications as a service (UCaaS), can offer a compelling alternative to …