The best solution for managing customer service

Nowadays customers are no more dependent on just one channel to reach customer support —live chat, social media, messages, email among others are the channels they prefer to interact with a business— and just as customers expect a high service standard through all those channels they also don’t have the patience to wait for so long. According to a research …

Top 4 Benefits of Cloud Based Unified Communications service

Today, business leaders are turning to the Cloud because they are considering as a crucial part of business operations. No wonder why and in the past years the business has increased the usage of Cloud-Based Unified Communications services. Based on a study by Frost & Sullivan Cloud-Based UC services, or Unified Communications as a service (UCaaS), can offer a compelling alternative to …

How to get a competitive edge through the transformation of the communications

As an entrepreneur and business owner I always get questions from my peers or other entrepreneurs on what to do to take a business to the next level. And that’s a very deep question since I usually find myself struggling with what should I do myself but, here is the key, being part of the IT industry there are some …

Do I need CRM and Telephony integration for my business?

Computer Telephony Integration or CTI is the technology used to improve the effectiveness of the communication experience in a customer service environment. The goal of a CTI solution is to provide a customer service representative with in-context and pertinent data about a particular contact or lead. This information is usually offered in the form of specifc contact details, call history, …