Supervisor of Elections in Seminole County, FL chooses LinkedIP’s XCally as its official Call Center platform

Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp (https://www.getapp.com/customer-service-support-software/call-center/#getrank) as the new contact platform for the voters in central Florida. XCally is an Omni-Channel contact center technology that …

3 steps to increase the quality of your customer service experience

What if I tell you that there hasn’t been a time in the history where consumers expect more from brands, products and service providers? Sure you know that already, so we can agree that is not news for you. However, in terms of customer service, is your brand, product or service up to the challenge of more demanding consumers? So …