The best solution for managing customer service

Nowadays customers are no more dependent on just one channel to reach customer support —live chat, social media, messages, email among others are the channels they prefer to interact with a business— and just as customers expect a high service standard through all those channels they also don’t have the patience to wait for so long. According to a research …

3 simple digital strategies to make your business better this year

A new year is nothing else but 365 days of new opportunities, and business owners and entrepreneurs know that. As a matter of fact, these days it’s typical to listen to so called ‘resolutions’ where people and companies set specific goals. Most of these resolutions include very popular ones like ‘…take my business to the next level…’or ‘increase our revenue by this …

Supervisor of Elections in Seminole County, FL chooses LinkedIP’s XCally as its official Call Center platform

Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp (https://www.getapp.com/customer-service-support-software/call-center/#getrank) as the new contact platform for the voters in central Florida. XCally is an Omni-Channel contact center technology that …

3 steps to increase the quality of your customer service experience

What if I tell you that there hasn’t been a time in the history where consumers expect more from brands, products and service providers? Sure you know that already, so we can agree that is not news for you. However, in terms of customer service, is your brand, product or service up to the challenge of more demanding consumers? So …