Customer Service

The Best Solution for Managing Customer Service

Omni Channel Customer Service Nowadays customers are no more dependent on just one channel to reach customer support live chat, social media, messages, email among others are the channels they prefer to interact with a business and just as customers expect a high service standard through all those channels they also don’t have the patience to wait for so long. …

Healthcare Service with Unified Communications

Fast and Effective Healthcare Service with Unified Communications

How Unified Communications is Transforming Healthcare When it comes to healthcare, efficient and reliable communication is very crucial and even more in that industry where communications solution has a big effect on the quality and safety of patient care and satisfaction. It is a reality that today caregiving professional need to deal with lots of patient records surrounding cases and …

innovative strategy for business

5 Tips of Innovative Strategy for Business Grow

Innovative Strategy for Different Results Somebody once said something like “…if you keep doing the same things do not expect different results…”; another way to say that is: “do not expect different outcomes if you keep doing the same thing”. It’s just common sense. Now, I’m not claiming to be the ultimate business coach neither I’m claiming ownership of the phrase but …

Impact of Industry 4.0 in Digital Transformation

Impact of Industry 4.0 in Digital Transformation

What is Industry 4.0 and Digital Transformation? Technology plays a big role in our life, it has been demonstrated that is changing the way how we work, how we learn and even though how we shop, that’s why businesses are the most interested in acquiring new technologies to make their processes more agile and efficient. This article will provide you …

Move Your Business to the Cloud is a Great Idea

Why Move Your Business to the Cloud is a Great Idea

Cloud is a Great Idea Since the awareness of the Digital Transformation “era” most companies are looking to leverage technological innovation in an attempt to gain sustained growth. According to a survey by PWC, 87% of companies perceive digital transformation as an opportunity to develop a competitive edge. The result of this transformation is noticeable when companies serve better their existing customers …