Below you'll find a list of all posts that have been tagged as “Call Center”
Innovative Strategy for Different Results Somebody once said something like “…if you keep doing the same things do not expect different results…”; another way to say that is: “do not expect different outcomes if you keep doing the same thing”. It’s just common sense. Now, I’m not claiming to be the ultimate business coach neither I’m claiming ownership of the phrase but …
Voting Call Center Platform Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp as the new contact platform for the voters in central Florida. XCally is an OmniChannel contact …
A Call Center Platform From time to time I’m asked questions about what are the key elements to build and sustain a great call center. Regardless of if you are engaging in a telemarketing campaign, want to lead generation, or need a good customer service department, the principles are the same. Here are this 3 basic ideas I’ve put together …
