The best solution for managing customer service

Nowadays customers are no more dependent on just one channel to reach customer support —live chat, social media, messages, email among others are the channels they prefer to interact with a business— and just as customers expect a high service standard through all those channels they also don’t have the patience to wait for so long. According to a research …

The best communications technologies for remote work

It was not that long time ago that if colleagues and business partners wanted to get in touch with its team while on the go they needed to use an obsolete audio conferencing platform or a mixture of emerging chat technologies. The point is, they could not think of doing real-time instant messaging, video, file sharing or screen sharing. If …

Top 4 Benefits of Cloud Based Unified Communications service

Today, business leaders are turning to the Cloud because they are considering as a crucial part of business operations. No wonder why and in the past years the business has increased the usage of Cloud-Based Unified Communications services. Based on a study by Frost & Sullivan Cloud-Based UC services, or Unified Communications as a service (UCaaS), can offer a compelling alternative to …