Impact of Industry 4.0 in Digital Transformation

Technology play a big role in our life, it has been demonstrated that is changing the way how we work, how we learn and even though how we shop, that’s why businesses are the most interested in acquiring new technologies to make their processes more agile and efficient. This article will provide you an overview of the topic of Industry …

Top 4 Benefits of Cloud Based Unified Communications service

Today, business leaders are turning to the Cloud because they are considering as a crucial part of business operations. No wonder why and in the past years the business has increased the usage of Cloud-Based Unified Communications services. Based on a study by Frost & Sullivan Cloud-Based UC services, or Unified Communications as a service (UCaaS), can offer a compelling alternative to …

The Three Key Components to a Great Call Center

From time to time I’m asked questions about what are the key elements to build and sustain a great call center. Regardless of if you are engaging in a telemarketing campaign, want to lead generation, or need a good customer service department, the principles are the same. Here are this 3 basic ideas I’ve put together after consulting for a …