Below you'll find a list of all posts that have been categorized as “Call Center”
Somebody once said something like “…if you keep doing the same things do not expect different results…”; another way to say that is: “do not expect different outcomes if you keep doing the same thing”. It’s just common sense. Now, I’m not claiming to be the ultimate business coach neither I’m claiming ownership of the phrase but after 20 years dealing with …
Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp (https://www.getapp.com/customer-service-support-software/call-center/#getrank) as the new contact platform for the voters in central Florida. XCally is an Omni-Channel contact center technology that …
LinkedIP, a recognized VoIP solution provider with 20 years of experience in offering phone systems and call center software, has presented an innovative solution that integrates popular CRMs and VoIP based phone systems. VoIP is a communication technology used by organizations with proven effects in productivity and efficiency while CRM is a collaboration tool. A recent research by BuyerZone shows …
From time to time I’m asked questions about what are the key elements to build and sustain a great call center. Regardless of if you are engaging in a telemarketing campaign, want to lead generation, or need a good customer service department, the principles are the same. Here are this 3 basic ideas I’ve put together after consulting for a …
