The Three Key Components to a Great Call Center

From time to time I’m asked questions in regards to what are the key elements to build and sustain a great call center. Regardless of if you are engaging into a telemarketing campaign, want to do lead generation, or simply need a good customer service department, the principles are the same. Here are some 3 basic ideas i’ve put together …

LinkedIP Deploys Successful Salesforce CTI Solution For ENEL

During the last half of 2017, LinkedIP has finished the deployment of a large Computer Telephony Integration (CTI) for ENEL in Bogota, Colombia. ENEL is a multinational manufacturer and distributor of electricity and gas. In South America ENEL has operations in Argentina, Brazil, Chile, Colombia and Peru. In order to provide an effective customer care and sales experience, ENEL uses …

Five Tricks to Boost Your Internet Performance

Hello!  Let me tell you quickly about last week’s experience with a customer.  They called me over because there network was performing very slow! Sounds familiar? In most of the cases the performance of the network can be tweaked by fine tuning the applications that runs on a computer and you don’t have to upgrade your Internet speed or buy a …

What is LinkedIP?

LinkedIP is an innovative Cloud Communications and Infrastructure As A Service provider that since 1998 has been helping businesses to transform and enhance the way they communicate with their associates, colleagues, customers and vendors. LinkedIP is dedicated and commited to offer the best cloud communications experience that help businesses to grow and become more productive. Through alliances and partnerships with …