3 simple digital strategies to make your business better this year

A new year is nothing else but 365 days of new opportunities, and business owners and entrepreneurs know that. As a matter of fact, these days it’s typical to listen to so called ‘resolutions’ where people and companies set specific goals. Most of these resolutions include very popular ones like ‘…take my business to the next level…’or ‘increase our revenue by this …

How to get a competitive edge through the transformation of the communications

As an entrepreneur and business owner I always get questions from my peers or other entrepreneurs on what to do to take a business to the next level. And that’s a very deep question since I usually find myself struggling with what should I do myself but, here is the key, being part of the IT industry there are some …

Supervisor of Elections in Seminole County, FL chooses LinkedIP’s XCally as its official Call Center platform

Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp (https://www.getapp.com/customer-service-support-software/call-center/#getrank) as the new contact platform for the voters in central Florida. XCally is an Omni-Channel contact center technology that …

3 steps to increase the quality of your customer service experience

What if I tell you that there hasn’t been a time in the history where consumers expect more from brands, products and service providers? Sure you know that already, so we can agree that is not news for you. However, in terms of customer service, is your brand, product or service up to the challenge of more demanding consumers? So …

Do I need CRM and Telephony integration for my business?

Computer Telephony Integration or CTI is the technology used to improve the effectiveness of the communication experience in a customer service environment. The goal of a CTI solution is to provide a customer service representative with in-context and pertinent data about a particular contact or lead. This information is usually offered in the form of specifc contact details, call history, …

LinkedIP releases non-invasive CTI solution that integrates Salesforce CRM and VoIP based phone systems that’s not priced per user

LinkedIP, a recognized VoIP solution provider with 20 years of experience in offering phone systems and call center software, has presented an innovative solution that integrates popular CRMs and VoIP based phone systems. VoIP is a communication technology used by organizations with proven effects in productivity and efficiency while CRM is a collaboration tool. A recent research by BuyerZone shows …

The Three Key Components to a Great Call Center

From time to time I’m asked questions about what are the key elements to build and sustain a great call center. Regardless of if you are engaging in a telemarketing campaign, want to lead generation, or need a good customer service department, the principles are the same. Here are this 3 basic ideas I’ve put together after consulting for a …

Five Tricks to Boost Your Internet Performance

Let me tell you quickly about last week’s experience with one of our customers. They ask for help because their network was performing very slow! Sounds familiar? In most cases the network performance can be tweaked by fine tuning the applications that runs on a computer and you don’t have to upgrade your Internet speed or buy new network devices. …