The best communications technologies for remote work

It was not that long time ago that if colleagues and business partners wanted to get in touch with its team while on the go they needed to use an obsolete audio conferencing platform or a mixture of emerging chat technologies. The point is, they could not think of doing real-time instant messaging, video, file sharing or screen sharing. If …

Boost up your business outreach with these 5 innovative strategies

Somebody once said something like “…if you keep doing the same things do not expect different results…”; another way to say that is: “do not expect different outcomes if you keep doing the same thing”. It’s just common sense. Now, i’m not claiming to be the ultimate business coach neither I’m claiming ownership of the phrase but after 20 years dealing with …

Impact of Industry 4.0 in Digital Transformation

Technology plays a big role in our life, it has been demonstrated that is changing the way how we work, how we learn and even though how we shop, that’s why businesses are the most interested in acquiring new technologies to make their processes more agile and efficient. This article will provide you an overview of the topic of Industry …

Why move your business to the cloud is a great idea

Since the awareness of the Digital Transformation “era” most companies are looking to leverage technological innovation in an attempt to gain sustained growth. According to a survey by PWC, 87% of companies perceive digital transformation as an opportunity to develop a competitive edge. The result of this transformation is noticeable when companies serve better their existing customers and when they capitalize on …

Top 4 Benefits of Cloud Based Unified Communications service

Today, business leaders are turning to the Cloud because they are considering as a crucial part of business operations. No wonder why and in the past years the business has increased the usage of Cloud-Based Unified Communications services. Based on a study by Frost & Sullivan Cloud-Based UC services, or Unified Communications as a service (UCaaS), can offer a compelling alternative to …

3 simple digital strategies to make your business better this year

A new year is nothing else but 365 days of new opportunities, and business owners and entrepreneurs know that. As a matter of fact, these days it’s typical to listen to so called ‘resolutions’ where people and companies set specific goals. Most of these resolutions include very popular ones like ‘…take my business to the next level…’or ‘increase our revenue by this …

How to get a competitive edge through the transformation of the communications

As an entrepreneur and business owner I always get questions from my peers or other entrepreneurs on what to do to take a business to the next level. And that’s a very deep question since I usually find myself struggling with what should I do myself but, here is the key, being part of the IT industry there are some …

Supervisor of Elections in Seminole County, FL chooses LinkedIP’s XCally as its official Call Center platform

Sanford, FL. The office of Michael Ertel, Supervisor of Elections for the Seminole County, is for sure now more productive, efficient and secured. Earlier this year his office selected XCally, a Top #4 Call Center Category Leader by Gartner’s GetApp (https://www.getapp.com/customer-service-support-software/call-center/#getrank) as the new contact platform for the voters in central Florida. XCally is an Omni-Channel contact center technology that …

3 steps to increase the quality of your customer service experience

What if I tell you that there hasn’t been a time in the history where consumers expect more from brands, products and service providers? Sure you know that already, so we can agree that is not news for you. However, in terms of customer service, is your brand, product or service up to the challenge of more demanding consumers? So …

Do I need CRM and Telephony integration for my business?

Computer Telephony Integration or CTI is the technology used to improve the effectiveness of the communication experience in a customer service environment. The goal of a CTI solution is to provide a customer service representative with in-context and pertinent data about a particular contact or lead. This information is usually offered in the form of specifc contact details, call history, …